Privacy Policy

Last updated: 7 July 2026

At Happy Stay by VHB Group, we highly value your privacy. This Privacy Policy explains which personal data we collect, how we use, store, and protect it. Happy Stay processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European legislation.

1. Who are we?

Happy Stay by VHB Group is a holiday rental platform.

Happy Stay by VHB Group
Houtsaachmole 39
8531 WC Lemmer
Friesland, The Netherlands
✉️ info@happy-stay.nl

2. What personal data do we collect?

From guests:

  • First and last name

  • Email address

  • Phone number

  • Payment details

  • IP address

  • User account information

  • Booking and communication history

From property owners:

  • Company name (if applicable)

  • Contact person

  • Address of the holiday property

  • Identity verification (where required)

  • Bank account details for payouts

3. Why do we use your personal data?

We process personal data for the following purposes:

  • Facilitating bookings between guests and property owners

  • Creating and managing user accounts

  • Processing payments and refunds

  • Providing customer support and communication

  • Complying with legal obligations

  • Preventing fraud and securing our platform

  • Marketing activities (only with your consent)

4. Sharing data with third parties

We only share personal data when necessary, for example with:

  • Payment service providers

  • IT and hosting providers

  • Property owners or guests with whom you communicate through the platform

  • Government authorities where legally required

We have Data Processing Agreements in place with all parties processing personal data on our behalf.

5. Data retention

We retain personal data only for as long as necessary, unless a longer retention period is required by law (for example, seven years for financial records).

6. Your rights

You have the right to:

  • Access your personal data

  • Correct or delete your personal data

  • Restrict or object to processing

  • Data portability

  • Withdraw previously given consent

To exercise any of these rights, please contact us at info@happy-stay.nl.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

8. Cookies

Our website uses functional, analytical, and (optional) tracking cookies. Please refer to our Cookie Policy for more information.

9. Changes to this Privacy Policy

Happy Stay by VHB Group reserves the right to amend this Privacy Policy at any time. We recommend reviewing this policy regularly.

Disclaimer – Happy Stay by VHB Group

The information provided on the Happy Stay by VHB Group platform has been compiled with the utmost care. However, no rights can be derived from the content of this website or application.

1. Use of the platform

Happy Stay by VHB Group operates as a platform connecting holiday property owners and guests. We are not a party to the rental agreement between owners and guests and are not responsible for the execution of that agreement. Use of the platform is entirely at your own risk.

2. Liability

Happy Stay by VHB Group is not liable for:

  • Content posted by third parties

  • Any damage resulting from bookings or stays

  • Technical failures or temporary unavailability of the platform

  • Incorrect or incomplete information provided by third parties

3. Intellectual property

All texts, images, logos, and other content on this website are the property of Happy Stay by VHB Group or its partners and may not be copied, reproduced, or distributed without prior written permission.

4. Third-party links

This website may contain links to third-party websites. Happy Stay by VHB Group is not responsible for the content or privacy practices of these external websites.

5. Changes

Happy Stay by VHB Group reserves the right to amend this disclaimer at any time. We recommend that users review this page regularly for any updates.